ISO/WD 32122

Transaction assurance in e-commerce — Guidelines for online dispute resolution

General information

Current stage: 20.60 Effective date: Jan 23, 2023

Originator: ISO

Owner: ISO/TC 321

Type: International Standard

Scope

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

Life cycle

NOW

IN_DEVELOPMENT
ISO/WD 32122
20.60 Close of comment period
Jan 23, 2023

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