ISO/WD 14785.3

Tourism and related services — Tourist information and reception online and onsite services

General information

Current stage: 20.20 Effective date: Jan 28, 2023

Originator: ISO

Owner: ISO/TC 228

Type: International Standard

Scope

This document provides requirements and guidelines in order to ensure a minimum quality for online and onsite Tourist Information Services provided by Tourist Information Offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations.

This document is the revision of ISO 14785 whose contents have been updated and includes now guidelines to online tourist services.

Life cycle

PREVIOUSLY

Revises
ISO 14785:2014

NOW

IN_DEVELOPMENT
ISO/WD 14785.3
20.20 Working draft (WD) study initiated
Jan 28, 2023

Preview

Only informative sections of projects are publicly available. To view the full content, you will need to members of the committee. If you are a member, please log in to your account by clicking on the "Log in" button.