ISO/TS 10020

Quality management systems — Organizational change management — Processes

Scope

This document specifies processes that can be used to govern, manage and implement organizational change management for any organization, project or smaller activity. It comprises generic process descriptions that define the organizational change management processes. Supporting informative diagrams describing the processes are also provided.  This document is intended for, but not limited to change sponsors, change agents, change team members, project managers, particularly those responsible for governing, managing and implementing organizational change