ISO/WD 32112

Transaction assurance in e-commerce — Relevant factors of evaluation and selection of indicators

Scope

This document provides the definition of relevant factors of evaluation in e-commerce transaction assurance which can help to identify indicators, evaluation toolkits, and an approach for selection of indicators. This document focuses on e-commerce transaction assurance by providing the relevant factors of evaluation including quality of e-commerce transaction platforms and sites, quality of e-commerce transaction services, quality of external environments for e-commerce transactions, and sustainability of e-commerce transactions. This document also explains how to set up an e-commerce transaction assurance evaluation indicator system that encourages monitoring and improvement of quality of e-commerce transactions.