ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

95.99 Withdrawal of Standard Jul 16, 2018

General information

Current stage: 95.99 Effective date: Jul 16, 2018

Originator: ISO

Owner: ISO/TC 176/SC 3

Type: International Standard

ICS: 03.120.10

Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

PREVIOUSLY

Revises
ISO/TS 10004:2010

NOW

WITHDRAWN
ISO 10004:2012
95.99 Withdrawal of Standard
Jul 16, 2018

REVISED BY

PUBLISHED
ISO 10004:2018

Preview

Only informative sections of projects are publicly available. To view the full content, you will need to members of the committee. If you are a member, please log in to your account by clicking on the "Log in" button.