ISO 9241-154:2013

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications

Publication date: Feb 5, 2013

General information

Current stage: 90.93 Effective date: Mar 27, 2020

Originator: ISO

Owner: ISO/TC 159/SC 4

Type: International Standard

ICS: 35.180 13.180

Languages: English French

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Status: Published

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Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Life cycle

NOW

PUBLISHED
ISO 9241-154:2013
90.93 Standard confirmed
Mar 27, 2020

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