ISO/DIS 10018

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

General information

Current stage: 40.98 Effective date: Dec 10, 2003

Originator: ISO

Owner: ISO/TC 176/SC 3

Type: International Standard

Life cycle

NOW

ABANDON
ISO/DIS 10018
40.98 Project deleted
Dec 10, 2003

REVISED BY

WITHDRAWN
ISO 10002:2004

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