Published
ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.
The following are within the scope of ISO 24510:2007:
the definition of a language common to the different stakeholders;
the definition of key elements and characteristics of the service to users;
the objectives for the service with respect to users' needs and expectations;
guidelines for satisfying users' needs and expectations;
service to users assessment criteria;
introduction to performance indicators;
examples of performance indicators.
PUBLISHED
ISO 24510:2007
90.92
Standard to be revised
Jul 16, 2020
IN_DEVELOPMENT
ISO/DIS 24510
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users
60.60 Standard published
Only informative sections of projects are publicly available. To view the full content, you will need to members of the committee. If you are a member, please log in to your account by clicking on the "Log in" button.