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ISO 24510:2007

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

Nov 29, 2007

General information

90.92     Jul 16, 2020

ISO

ISO/TC 224

International Standard

13.060.20     13.060.30     03.080.30  

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Scope

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.
The following are within the scope of ISO 24510:2007:

the definition of a language common to the different stakeholders;
the definition of key elements and characteristics of the service to users;
the objectives for the service with respect to users' needs and expectations;
guidelines for satisfying users' needs and expectations;
service to users assessment criteria;
introduction to performance indicators;
examples of performance indicators.

Life cycle

NOW

PUBLISHED
ISO 24510:2007
90.92 Standard to be revised
Jul 16, 2020

REVISED BY

IN_DEVELOPMENT
ISO/DIS 24510

National adoptions

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

60.60 Standard published

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